Privacy Policy
Effective Date: October 26, 2026
At Utility Providing, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact our customer support team, or request assistance with natural gas and electricity services.
By using our website or requesting our services, you acknowledge the privacy practices described in this policy.
1. Information We Collect
Utility Providing may collect personal information that you voluntarily provide when contacting us or requesting utility-related assistance.
This information may include:
- Full name
- Email address
- Phone number
- Residential or business address
- Utility service or billing address
- Utility account information
- Service connection or transfer details
- Payment and transaction information
- Information provided during customer support calls
- Information submitted through our website or email communications
- Identity verification information when necessary for a legitimate service request
We may also collect certain technical information automatically when you access our website, including your IP address, browser type, device information, pages visited, and general website activity.
We aim to collect only information reasonably necessary for legitimate business and service-related purposes.
2. How We Use Your Information
Utility Providing may use the information collected to:
- Assist customers with natural gas and electricity connections.
- Process new utility service requests.
- Assist with utility service transfers and reconnections.
- Respond to customer inquiries and support requests.
- Verify customer identities and service-related information.
- Help customers understand utility billing and payment requirements.
- Process authorized payments and maintain transaction records.
- Provide service updates and important notifications.
- Communicate with utility providers when necessary to complete customer-requested services.
- Improve our website, customer support, and service operations.
- Prevent fraud, unauthorized transactions, and misuse of our services.
- Comply with applicable legal and regulatory obligations.
We use personal information only for legitimate business purposes and other purposes permitted by applicable law.
3. Sharing Your Personal Information
Utility Providing does not sell or rent customer personal information.
We may share personal information with trusted third parties when reasonably necessary to provide our services.
These parties may include:
Utility Service Providers
We may share customer information with natural gas and electricity providers to assist with service connections, transfers, reconnections, and other requested arrangements.
Payment Processing Providers
Payment information may be shared with authorized payment processors and financial institutions to process transactions, refunds, and payment-related inquiries.
Technology and Support Providers
We may use third-party technology providers that assist with website hosting, communication systems, customer service, and business operations.
Legal and Regulatory Authorities
We may disclose information when required by applicable law, court orders, lawful government requests, or regulatory obligations.
Fraud Prevention and Security
Information may be disclosed when reasonably necessary to investigate suspected fraud, unauthorized activities, or security incidents.
Third-party providers are responsible for handling information in accordance with their applicable contractual and legal obligations.
4. Payment Information and Security
Utility Providing may accept authorized payments for eligible services.
Payments may be processed through third-party payment processing companies that maintain their own security procedures.
We take reasonable precautions designed to protect payment-related information from unauthorized access, misuse, or disclosure.
Customers should never provide payment card details, passwords, or other sensitive financial information through unsecured communication channels.
We do not guarantee that electronic communications or storage systems are completely free from security risks.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality and understand visitor activity.
Cookies may help us:
- Improve website performance.
- Remember certain visitor preferences.
- Understand how visitors interact with website pages.
- Identify and resolve technical issues.
- Improve the overall customer experience.
You may disable or restrict cookies through your browser settings.
Some website features may not function properly when cookies are disabled.
If we use analytics or advertising technologies that require additional notices or consent under applicable law, we will provide the required information and choices.
6. Data Security
Protecting customer information is important to Utility Providing.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These safeguards may include:
- Access restrictions for sensitive customer information
- Secure account and business systems
- Appropriate payment processing protections
- Employee confidentiality requirements
- Reasonable security monitoring
- Secure retention and disposal procedures
Although we take reasonable precautions, no internet transmission, electronic communication, or information storage system can be guaranteed to be completely secure.
7. Data Retention
Utility Providing retains personal information only for as long as reasonably necessary to fulfill legitimate business purposes.
These purposes may include:
- Processing utility service requests
- Providing customer support
- Maintaining payment and transaction records
- Resolving customer disputes
- Preventing fraud
- Meeting legal, tax, and regulatory requirements
When information is no longer reasonably required, we may securely delete, anonymize, or dispose of it in accordance with applicable requirements.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.
These may include the right to:
- Request access to personal information we maintain about you.
- Request correction of inaccurate personal information.
- Request deletion of certain personal information.
- Request information about how your personal information is collected, used, or disclosed.
- Withdraw consent for certain processing activities where applicable.
- Opt out of certain uses or disclosures where required by law.
- Exercise applicable privacy rights without unlawful discrimination or retaliation.
Certain requests may be subject to legal exceptions, including requirements to maintain transaction records, comply with applicable laws, or prevent fraud.
To submit a privacy-related request, please contact us at:
We may request reasonable identity verification before processing certain requests.
9. California Consumer Privacy Rights
Residents of California may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when those laws apply to our business and processing activities.
Depending on applicable requirements, these rights may include:
- The right to know what categories and specific pieces of personal information are collected.
- The right to request deletion of certain personal information.
- The right to correct inaccurate personal information.
- The right to know whether personal information is sold or shared.
- The right to opt out of the sale or sharing of personal information where applicable.
- The right to limit certain uses of sensitive personal information where applicable.
- The right to protection against unlawful discrimination for exercising privacy rights.
Utility Providing does not sell personal information for monetary compensation.
If our data practices involve activities considered a sale or sharing under applicable California law, we will provide the required disclosures and opt-out methods.
California residents may submit applicable privacy requests using the contact details provided in this policy.
10. Customer Communications
Utility Providing may communicate with customers regarding service requests, account inquiries, payments, and other matters related to requested services.
Communications may occur through:
- Telephone calls
- Text messages, where permitted
- Customer support interactions
We may contact customers to provide requested assistance, confirm service information, respond to inquiries, or communicate important service-related updates.
Promotional communications will be sent only where permitted by applicable law and subject to any required consent.
Customers may request to stop receiving marketing communications by using an available opt-out method or contacting our support team.
11. Third-Party Websites and Services
Our website may contain links to websites operated by third parties, including utility providers and related service partners.
These websites may maintain their own privacy policies, security procedures, and information collection practices.
Utility Providing is not responsible for the privacy practices, content, or security of independently operated third-party websites.
We encourage customers to review the privacy policies of any third-party website they visit.
12. Children’s Privacy
Utility Providing provides services intended for adults who are authorized to request natural gas and electricity services.
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without any parental consent required by applicable law.
If we discover that information has been collected from a child in violation of applicable requirements, we will take appropriate steps to delete or otherwise address that information.
Parents or legal guardians who believe a child has provided personal information may contact us using the details below.
13. Information Accuracy
Customers are encouraged to provide accurate and current information when requesting assistance.
Incorrect or outdated personal information may affect our ability to respond to inquiries or assist with utility service arrangements.
Customers may contact us to request corrections to certain information maintained in our records.
14. Changes to This Privacy Policy
Utility Providing may update this Privacy Policy periodically to reflect changes in our services, business operations, technology, or applicable legal requirements.
When updates are made, we will publish the revised Privacy Policy on our website and update its effective date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes to our information practices.
We encourage website visitors and customers to review this policy periodically.
15. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.
Utility Providing
2009 Rainbow Road
Irvine, CA 92614
United States
Phone: +1 (888) 270-0209
Email: contact@utilityproviding.com
We are committed to respecting customer privacy, maintaining responsible information practices, and providing dependable assistance with natural gas and electricity services.